Support

Need help? The fastest way to reach us is by email. We're a small team and we read every message. Most support requests get a reply within one business day.

Contact us

Email myshepherdadmin@gmail.com for anything — billing, account, technical issues, feedback, prayer requests, or partnership inquiries.

When emailing about a technical issue, please include:

• Your device (e.g., iPhone 14, iPad Pro)
• iOS version
• The email address on your My Shepherd account
• What you were trying to do and what happened instead
• A screenshot if you have one

Common questions

How do I sign in?

My Shepherd uses passwordless sign-in. Enter your email in the app, and we'll send you a one-time magic link. Tap the link in the email from your phone and you'll be signed in.

If the link doesn't open the app, make sure you're tapping it from the same phone where My Shepherd is installed, and that you're using the email inbox on that phone.

How do I change my display name?

Open the app, tap Profile (bottom-right tab), then tap your name to edit it. Changes save automatically.

How do subscriptions work?

My Shepherd offers a free tier and paid Plus and Enterprise plans (monthly or yearly). Paid plans are managed through your Apple ID and processed by Apple. You'll see the exact price and renewal terms before you confirm the purchase.

How do I cancel or change my subscription?

Subscriptions are managed by Apple, not by My Shepherd. On your iPhone or iPad:

1. Open the Settings app
2. Tap your name at the top
3. Tap Subscriptions
4. Tap My Shepherd to change or cancel

Canceling stops the next renewal but keeps your paid features active until the current billing period ends.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the My Shepherd purchase.

I purchased on another device — how do I restore my subscription?

Open the app, go to Profile, and tap Restore Purchases. This tells Apple to re-check your account and restore any active My Shepherd subscription.

How do I delete my account?

Email myshepherdadmin@gmail.com from the address on your account and ask us to delete it. We'll confirm and delete your account and associated data within 7 days. If you have an active paid subscription, please also cancel it in Settings → [your name] → Subscriptions, since we can't manage Apple billing on your behalf.

Is my data private? Do you train AI models on my conversations?

No. We do not sell your personal information, and we do not use your questions or answers to train Anthropic's models or our own models. For full details see our Privacy Policy.

I'm in crisis or thinking about harming myself.

My Shepherd is not a substitute for professional help. If you or someone you know is in immediate danger, please contact emergency services or a crisis line right now:

• 988 Suicide & Crisis Lifeline (US) — call or text 988
• Crisis Text Line (US) — text HOME to 741741
• Emergency — call 911

Legal

See our Privacy Policy and Terms of Service.